We
Support
Heroes.
What kind of Hero Are You?
We provide the core operating system each of our heroes need in order to
accomplish their missions, from dispatch to case closed.
We make the mission-critical tools that many of the top-performing public safety agencies in the nation use to run their operations. Our flagship suite of products, including computer-aided dispatch, mobile data access and comprehensive records management, is used by 9-1-1 dispatchers, police, firefighters and EMS personnel to keep their communities safe - from dispatch to case closed.
Our customer-centric approach is unique in our industry. To our competitors, installation of a new system is the end of a transactional relationship; to us, it is the beginning of a lifelong partnership.
As partners, we help our customers meet their objectives with our products, and continuously innovate with new product enhancements that matter to them.
Our approach has stood the test of time. On average, 99.6% of our customer agencies renew their contract every year - since 1994.
Powerful Functionality in an
Uncomplicated For
Time is the adversary of first responders. They require a fully integrated suite of tools so they have one system to learn, one source of data to trust, and one path of team communications. And above all, they require a powerful and reliable system able to handle whatever the situation, whenever it arises.
A Partnership That Results in Long-Term
Customer Success
Our Customer Success Managers are given the responsibility to listen to our customers and the authority to act on what they hear. We invite our customers for training at our site, and we plan to visit them at their site, multiple times per year.
Chief David Shilson, Frisco PD
"Frisco PD has partnered with ICS for over 20 years. In that time ICS has continuously evolved to keep up with the high growth demands of our city. The responsiveness and customer service that we receive from ICS is what sets them apart. They have demonstrated a proactive approach in working with us to keep Frisco safe and improve response times."
Assistant Chief Scott Brewer, Prosper PD
"The Prosper Police Department remains committed to our primary public safety software provider - ICS. ICS continues to be a competitive leader in the industry. Their team is responsive, progressive and focused on excellent customer service."
Chief Brent Parker, Wylie FD
"I like that ICS is an approachable vendor and all customers matter. I don't feel like I am just a number, but receive devoted customer service."
Deborah Gilbert
Communications Director, Walker County
"Walker County Public Safety Communications Center has been using ICS since 2010. We have been very pleased, both with the system and with the customer service we have received since day one. Our agency dispatches law enforcement, fire, and EMS for our entire county, and ICS has suited our needs very well."
